Refund Policy · 退款政策

Last updated: 2026-06-10

Boost ($99 one-time)

• Not delivered in 10 working days → 100% refund. No questions.
• Score guarantee: if, after you deploy our delivered changes, your Hartevo scan doesn't reach 90+, we either keep working until it does or refund 50% — your choice. (For client-side-rendered SPAs we flag this risk before starting; if the fix requires re-architecture beyond our scope, we'll tell you before taking your money.)
• Changed your mind before we start work → 100% refund.

· 10 个工作日内未交付 → 全额退款,不问原因。
· 分数保证:你部署我们交付的修改后,扫描仍未达到 90 分 → 我们继续修到达标,或退一半,由你选。(纯前端渲染的 SPA 我们会在开工前提示风险;若修复超出服务范围,我们会在收钱前说明。)
· 开工前反悔 → 全额退款。

Weekly monitoring · 每周监控

Free during beta. If it becomes paid, you'll be asked to opt in explicitly — no silent charges, cancel anytime.

Beta 期免费。将来转为付费时会要求你明确选择加入——不会静默扣费,随时取消。

How to request · 如何申请

Email admin@hartevo.com with your order email. Refunds are issued through Creem to your original payment method, typically within 5-10 business days.

用下单邮箱发邮件至 admin@hartevo.com 即可。退款经由 Creem 原路退回,一般 5-10 个工作日到账。